Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the website of Lenna Brooklyn, located at Kadoelerbos 89, 2715 SC Zoetermeer, and reachable via info@lennabrooklyn.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Ordering and Payment

Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days
• Shipping time: 3–7 business days (depending on location)
• Orders are shipped directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate return policy for all applicable conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered. Please always verify the shipping address carefully.

7. Intellectual Property

All content on the website (including texts, photos, and logos) is the property of Lenna Brooklyn and may not be used without permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@lennabrooklyn.com. We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law.